Working at Symphony House Nursing Home

Manager did not report serious pressure sores on new residents to the safeguarding team.

when people were admitted to the home with significant pressure wounds the registered manager had not understood their responsibility to report to the local authority safeguarding team and Care Quality Commission (CQC).

Management oversight was weak and audits failed to fix repeat errors in medication and risks over months.

Where audits had identified repeat errors over several months, the registered manager's actions had not been effective in resolving the issue and errors had continued.

Recruitment checks were incomplete, like not exploring gaps in job history or signing off health forms.

Staff recruitment files required improvement. For example, when a staff member had a gap in their employment history this had not been explored and health declarations had not consistently been checked and signed off by the registered manager.