Working at Symonds House

Accidents, bruising, and skin tears were not always reported to the manager or safeguarding team, so problems might not get fixed quickly.

We noted that unexplained bruising and skin tears were recorded in people’s care notes although the registered manager confirmed that they had not seen these reports. The incidents appeared to have not been reported as no meetings were held over the weekend.”

Some agency staff are used and there are fewer staff at weekends, which can slow things down.

Comments included: “I think they do have enough staff but sometimes they have agency staff, and they are not always familiar with the tasks which causes frustration” and “They seem to have enough staff although there seem to be less at weekends.”

The home's own checks missed safety problems like unreported incidents and poor medication audits.

However, the governance at the service needed some improvement as the issues we found had not been identified during their own auditing processes. For example, records relating to accidents and incidents not being reported.”