Working at Sylvan House Residential Home
2-4 Moss Grove, Wirral, CH42 9LD
Operated by Prime Care (UK) Limited
20 bedsResidential homes
Workplace Score
4.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.5/10
Key Finding
"Enough staff on duty regularly and staff feel well supported, but no registered manager and ongoing safety risks hold it back."
Safety & Risk
3/10
✕
At the last inspection we identified a breach in regulation regarding the management of risk. At this inspection we found that enough improvements had not been made and the provider was still in breach of regulation.
Staff Culture
6/10
✓
Staff told us they were well supported, could raise any issues with the manager and had regular meetings where they could share their views.
Staffing Levels
6/10
✓
There were adequate numbers of staff on duty at the time of the inspection, and rotas showed these numbers were regularly maintained.
Training & Dev
4/10
!
records showed that not all staff had undertaken recent safeguarding training.
Management
2/10
✕
There was no registered manager at the time of this inspection, however a new manager was in post and they were in the process of registering with the Commission.
Programmes
5/10
!
Per 2019 comprehensive inspection: An activity co-ordinator was employed by the provider and there were a range of activities available to people to access.
Points to consider
No permanent manager registered yet, so leadership feels unstable even with positive staff feedback.
There was no registered manager at the time of this inspection, however a new manager was in post and they were in the process of registering with the Commission.
Safety risks from inconsistent care plans mean staff might not always know how to support people properly.
Care plans contained some inconsistent information regarding people's needs, leaving them at risk of their needs not being met correctly.
Gaps in training like missing safeguarding updates for some staff and unchecked meds skills for new night workers.
records showed that not all staff had undertaken recent safeguarding training.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews