Working at Sydney House
Brumstead Road, Norwich, NR12 9BJ
Operated by Norse Care (Services) Limited
45 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Strong leadership, proud supportive staff and good training, but staff retention lacks stability and activities miss dedicated coordination."
Safety & Risk
8/10
✓
People were safe and protected from avoidable harm. Staff gave people their prescribed medicines safely... systems and processes were very well organised. Action was taken in response to accidents and incidents.
Staff Culture
8/10
✓
Staff were proud to be working at the home and enjoyed their job. The staff team enjoyed working together... 'I love it, it's like a big family.' Staff were happy and proud.
Staffing Levels
6/10
✓
There were enough staff on duty to meet people's needs... staff attended to people's needs and requests quickly. Required staffing numbers were calculated based on the needs of people who used the service.
Training & Dev
8/10
✓
Staff undertook training in a wide range of topics... thorough induction... ongoing training programme... supervision sessions... 'emerging talent programme' to support staff to develop.
Management
8/10
✓
Everyone praised the registered manager who was approachable, helpful and provided strong leadership. The registered manager provided very strong leadership and everyone we spoke with said they felt supported.
Programmes
6/10
✓
There was a range of activities available. One person accessed the library... another liked to spend time out in the garden... links to the local community including schools.
Points to consider
Staffing is enough to meet needs without waits, but no details on stable team or minimal agency use.
There were enough staff on duty to meet people's needs. One person told us, 'The staff seem to work hard at making sure people don't have to wait very long if they need help.'
Some activities like library and garden plus community links, but no dedicated coordinator or specialist programmes.
There was a range of activities available. One person accessed the library (based at the service) and enjoyed reading. Another person liked to spend time out in the garden... links to the local community including schools.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews