Working at Sycamores

No permanent manager in place yet, so leadership and oversight feel unstable.

At the time of our inspection there was no registered manager in post. A new manager had taken up this post from 01 May 2023 and was in the process of registering with us.

Medication errors like people missing important medicines for weeks put everyone at risk.

One person was prescribed 2 medications, both to be given 2 times a day. The medicines had been incorrectly recorded... The person had not received either of their medicines for at least 24 days.

Staff used unsafe moving practices like wheelchairs without footplates and saw it as normal.

Staff conversations showed us it was accepted practice for staff throughout the day, to move some people in wheelchairs or commodes. In 4 examples we saw, staff used wheeled appliances without footplates.