Last updated: 10 February 2026
"Staff feel happy and supported by an approachable manager, but lack training on learning disabilities, autism and specific needs, plus medicines safety issues."
Medicines optimisation Score:2 People did not always receive their medicines as prescribed. We found gaps in the records of administration of medicines... For one person we found the wrong dose of medicine had been administered.
Staff told us they were happy working at the service... Staff told us the registered manager was approachable and listened to them if they had concerns or suggestions... A staff member said of the registered manager, “She listens, she acts.”
Safe and effective staffing Score:2 The provider did not always make sure effective employment processes were in place and followed... Staff were not always safely recruited. We looked at three personnel files and found full employment histories were not obtained in two of them.
Staff had not always had sufficient training. From 01 July 2022, health and social care providers... must ensure that their staff receive training on learning disabilities and autism... this training had not been completed... training relating to the specific conditions had not been completed.
Governance, management and sustainability Score:1 The provider did not always have clear responsibilities, roles, systems of accountability or good governance. They did not always act on the best information about risk, performance and outcomes.
At the time of the assessment the person responsible for delivering entertainment events was not actively working at the home. Staff and the registered manager told us they were providing opportunities for people to take part in entertainment if they wish.
Staff lack training on learning disabilities, autism, and specific health needs of residents living there.
The registered manager and staff told us this training had not been completed. We noted two people at the home lived with specific health conditions, staff and the registered manager told us training relating to the specific conditions had not been completed.
Medication records have gaps, wrong doses given sometimes, and thickener for drinks not always recorded.
People did not always receive their medicines as prescribed. We found gaps in the records... For one person we found the wrong dose of medicine had been administered... When people had thickener added to their drinks... this was not always recorded.
New staff hired without full checks on past jobs and sometimes people have to wait for help.
Staff were not always safely recruited. We looked at three personnel files and found full employment histories were not obtained in two of them... Two people said they felt more staff were required as they sometimes had to wait for support.
AI Generated
Last inspected: June 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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