Working at Sycamore Lodge
1 Edgecote Close, London, W3 8PH
Operated by Minster Care Management Limited
77 bedsNursing homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Staff feel supported by approachable managers in a positive culture, but medicines record gaps and short night shifts need improvement."
Safety & Risk
5/10
!
There were appropriate arrangements in place to ensure people received their prescribed medicines as required... However, we identified some improvements needed to make sure medicines were always managed safely.
Staff Culture
7/10
✓
There was a positive culture at the service and staff were focused on meeting people's health and care needs. Staff spoke positively of the managers who they said were approachable and supported them.
Staffing Levels
6/10
✓
The registered manager ensured there were enough staff to keep people safe and meet their needs. Most staff told us there were enough staff on shift but some said this was difficult at night.
Training & Dev
6/10
✓
Per 2021 comprehensive inspection: Staff had opportunities for regular training updates and some staff undertook vocational qualifications.
Management
7/10
✓
Staff spoke positively of the managers who they said were approachable and supported them. One member of staff said, 'You learn a lot from [the registered manager], they explain things.'
Programmes
6/10
✓
The home offered people a range of timetabled activities... arranged and facilitated by an activities coordinator... Activities included arts, crafts, music workshops, bingo, 'active chat', reminiscence groups and 'pamper' sessions.
Points to consider
Some gaps in medicine record keeping like fridge temperatures and waste logs mean safety processes have minor issues.
staff did not always record accurately the fridge temperatures when used to store some medicines. On one unit staff did not always keep up to date records of waste medicines before they disposed of them.
Night shifts sometimes feel short staffed according to some care workers.
Most staff told us there were enough staff on shift but some said this was difficult at night.
Only standard training updates and some qualifications with no specialist development mentioned.
Per 2021 comprehensive inspection: Staff had opportunities for regular training updates and some staff undertook vocational qualifications.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews