Last updated: 10 February 2026
"Staff love the family-oriented culture and benefit from open management support, but evening staffing and basic training hold it back."
2021 IPC inspection: We were somewhat assured that the provider was making sure infection outbreaks can be effectively prevented or managed. We signposted the provider to review people and staff risk assessments and highlighted some areas of staff practice which required further embedding.
Per 2017 comprehensive inspection: Staff we spoke with said they really loved working there... 'I really enjoy working here, I enjoy looking after the residents.' Staff told us it was important to provide individualised care... small family orientated home.
Per 2017 comprehensive inspection: During our inspection we saw there were enough staff to meet people's needs in a timely way. The staff we spoke with confirmed this, one said, 'There are enough staff, I don't think we are rushed.'
Per 2017 comprehensive inspection: Staff were provided with training, supervision and appraisals to help to develop and maintain their skills. Newly appointed care staff had to complete a programme of induction and training via the Care Certificate.
Per 2017 comprehensive inspection: The provider and registered manager had an 'open door' policy in place and there was an on call system in operation, which allowed people, their relatives, visitors and staff to gain help and advice at any time.
Per 2017 comprehensive inspection: There was a programme of activities provided which the care staff delivered... Themed meals took place... Activities provided included; arts and crafts, music and movement, board games, bingo and entertainers visited the service.
Staffing levels are enough to meet needs, but some residents said they could use more staff after tea time.
Per 2017: We received two comments from people about the staffing levels; one person said, 'I don't think there are enough staff after tea.' Another said, 'They could do with more staff.'
Only standard training like safeguarding and moving people, plus basic induction, with no specialist courses or funded qualifications.
Per 2017: Staff completed training in a variety of subjects on a regular basis... such as safeguarding, health and safety, moving and handling... newly appointed care staff had to complete... the Care Certificate.
Regular activities like bingo, arts and crafts run by care staff, but no dedicated activities coordinator or special innovative programmes.
Per 2017: There was a programme of activities provided which the care staff delivered... arts and crafts, music and movement, board games, bingo and entertainers visited the service.
AI Generated
Last inspected: November 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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