Last updated: 10 February 2026
"Approachable management and staff feeling well supported, but gaps in safety records and limited activities need attention."
Improvements were still required to the recording of people's topical creams and repositioning charts... some shortfalls in the recording of topical creams... missing signatures.
Staff told us, 'I feel well supported' and '[Name] is good, I couldn't find a better manager'... 'The management are approachable, and they get things done'.
People were supported by enough staff who were familiar with their individual needs. However... there were still a number of vacancies... using regular agency.
People were supported by staff who received training, supervision and an annual appraisal... Nursing staff received a range of clinical training such as end of life, wound care.
The provider and the registered manager were accessible and approachable... staff felt the management was approachable and accessible.
Weekly activities included, bingo, singing, board games, puzzles, skittles, hair and nail care... one of the activities co-ordinators had left leaving just one.
Gaps in skin cream and repositioning records mean safety monitoring isn't fully reliable yet.
out of five topical cream charts two people had two missing signatures out of ten days... recommend the provider implements a robust system for checking these records.
Only basic activities like bingo and board games with one coordinator for the whole home, and some people say they are bored.
one of the activities co-ordinators had left leaving just one... 'Not enough to do, bored' and 'don't get to go outside'.
Staffing is adequate but relies on regular agency workers to cover quite a few vacancies.
there were 527 support worker vacant hours... The registered manager confirmed they were using regular agency to support the service.
AI Generated
Last inspected: July 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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