Working at Sycamore House
2a-2b Havelock Road, Birmingham, B11 3RG
Operated by Marblefield Limited
28 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Staff feel supported by approachable leadership and strong safety, although basic activities and adequate staffing hold it back."
Safety & Risk
8/10
✓
Staff were knowledgeable about safeguarding... Risks to people's health and wellbeing were assessed, managed and regularly reviewed. Medicines systems were well organised... Lessons were learnt from when things went wrong and actions taken to reduce the risk.
Staff Culture
7/10
✓
Staff enjoyed working at the service and felt respected and valued. Staff felt supported through regular supervisions and appraisals. Team meetings were productive and staff felt confident their views and opinions mattered and were listened to.
Staffing Levels
6/10
✓
There were enough staff to ensure people's needs were met safely. 'There are enough staff on duty at all times and they find time to speak with us.' We saw staff had time throughout the day to respond to any requests for support promptly.
Training & Dev
6/10
✓
Staff told us the training they received was a good standard and equipped them to do their job well. 'We do regular training and workbooks... regular observations... regular opportunities for supervisions and to discuss personal development.'
Management
7/10
✓
People spoke positively about the leadership... All the people we spoke with knew the registered manager well and found them approachable. 'They are here every day and always about if I want to speak with them.' Staff felt supported through regular supervisions and appraisals... their views and opinions mattered.
Programmes
4/10
!
There were activities planned throughout the week. People were supported to go out or to get involved in group games. People told us they enjoyed outings in the summer.
Points to consider
No activities coordinator or specialist programmes, just basic games and seasonal outings, so the role is mostly routine personal care.
There were activities planned throughout the week. People were supported to go out or to get involved in group games. People told us they enjoyed outings in the summer.
Staffing is adequate but nothing special, no mention of stable long-serving team or low agency use.
There were enough staff to ensure people's needs were met safely... staff had time throughout the day to respond to any requests for support promptly.
Only standard training and supervisions, no specialist courses or funded qualifications for career growth.
Staff told us the training they received was a good standard... regular training and workbooks... regular opportunities for supervisions and to discuss personal development.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews