Working at Sycamore Hall

Staffing is adequate but vacancies affected housekeeping and agency workers did not always get full checks on their skills.

Housekeeping standards had been inconsistent over recent months due to sickness and vacancies. Where agency workers were used the provider did not seek full information to ensure the worker had the right skills to perform the role.

Health risk records like hydration checks were not always complete and some as-needed medication instructions were missing.

Records to monitor people's health and wellbeing were not always completed thoroughly or used to direct their care. In addition, the provider did not have a systematic way to assess the risk of hydration for people. Person centred protocols were not always in place to guide staff when they should administer medicines prescribed to be taken as and when required.