Working at Sycamore Cottage Rest Home Limited
Skippetts Lane West, Basingstoke, RG21 3HP
Operated by Sycamore Cottage Rest Home Limited
20 bedsResidential homes
Workplace Score
4.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.1/10
Key Finding
"Staff feel valued in a supportive culture and receive safe care, but no registered manager and reliance on agency staff create pressures."
Safety & Risk
6/10
✓
People told us they were cared for safely and received their medicines as required. The provider had identified improvements were needed to ensure people received their medicines safely through their medicine audits and action was taken
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: Staff consistently told us the management team had created a supportive environment where their opinions and views were discussed and taken seriously, which made them feel their contributions were valued
Staffing Levels
4/10
!
Staffing was under pressure, despite a recruitment drive. This meant the service had been more dependent on agency staff, which had placed additional pressure on the permanent staff team
Training & Dev
3/10
✕
most staff had completed the provider's online medicines training, but not all staff had been signed off as competent to administer medicines. The provider's medicines audit had identified that some nights there had been no staff on shift who were competent
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. The registered manager had left in June 2022
Programmes
3/10
✕
Overall people were happy with the care provided, although they wanted to see more activities, especially a knitting club
Points to consider
No permanent manager in post, deputy manager and consultant are running things for now
At the time of our inspection there was not a registered manager in post. The registered manager had left in June 2022
Staffing is stretched with more agency workers, putting pressure on the regular team
Staffing was under pressure, despite a recruitment drive. This meant the service had been more dependent on agency staff, which had placed additional pressure on the permanent staff team
Few activities right now, residents want more like a knitting club and a coordinator is being recruited
they wanted to see more activities, especially a knitting club. The provider was aware of this need and was recruiting an activities co-ordinator
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews