Last updated: 9 February 2026
"Supportive management, great teamwork and strong safety, but agency staff without inductions and only standard training."
Staff safeguarded people from abuse. Risks to individuals and the environment were well managed. Medicines were safely managed.
One staff member said, 'I enjoy working at Sycamore Care Centre as, despite some of the challenges at times, there is great teamwork. My manager is very supportive.'
There were enough staff to safely meet people's needs. People and relatives told us, 'I think there's enough staff, it's quite good.'
Staff completed a comprehensive induction at the start of their employment. This included completion of the Care Certificate.
Staff told us they enjoyed working in the home and felt management were approachable. One staff member said, 'My manager is very supportive and always interested in what I have to say.'
The home had dedicated activities staff including an activities manager who was very passionate about their role and tailored activities to what people wanted to do.
Staffing is adequate but there were agency workers one day without profiles or induction, even though it was fixed right away.
2 agency staff on duty on day 1 of inspection did not have profiles in the agency staff file and they hadn't received an induction into the service.
Only standard training like the Care Certificate and online courses, no specialist courses or funded qualifications.
Staff completed regular training to make sure they had the correct skills and knowledge... comprehensive induction... Care Certificate.
Activities are varied with a coordinator but no specialist programmes or innovative approaches mentioned.
People enjoyed and took part in a range of activities... weekly schedule of activities... dedicated activities staff including an activities manager.
AI Generated
Last inspected: January 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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