Working at Swiss House
41-43 Brierley Hill Road, Stourbridge, DY8 5SJ
Operated by Swiss House Care Home Limited
10 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Supportive managers and strong safety practices, but basic activities and adequate staffing hold it back."
Safety & Risk
8/10
✓
We were assured the service were following safe infection prevention and control procedures to keep people safe (2020).
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff members told us they found the management team supportive and approachable. One staff member said, 'It's all very supportive.'
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: People were supported by enough staff who were available to safely support them.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: New staff members completed a structured introduction to their role, including induction training, and were supported to complete the care certificate.
Management
7/10
✓
The registered manager incorporated a questionnaire into staff meetings and supervisions to check staff knowledge relating to COVID-19 and share good practice. Staff were supported to discuss development ideas as well as their fears and concerns about COVID-19. (2020)
Programmes
4/10
!
Staff engaged people in activities such as singing hymns, making prayer books, fitness exercises and socially distanced discos (2020).
Points to consider
Only basic activities like crafts, music, fitness and discos, no coordinator or specialist programmes to make the role more varied and fun.
Staff engaged people in activities such as singing hymns, making prayer books, fitness exercises and socially distanced discos
Staffing is adequate but nothing special, no evidence of stable long-serving team or minimal agency use.
People were supported by enough staff who were available to safely support them
Only standard induction and care certificate training, no specialist courses or funded qualifications for career growth.
New staff members completed a structured introduction to their role. This included completion of induction training... supported to complete the care certificate
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews