Last updated: 10 February 2026
"A happy supportive team and good training, but a poor activities programme and chaotic mealtimes from bad staffing deployment hold it back."
People received their medicines safely. ... However, we identified some minor issues ... These issues were addressed immediately by the registered manager.
People were supported by a team of staff who were happy in their jobs and staff told us they felt supported. ... 'We support each other and are a well-supported team.'
There were sufficient suitably trained staff on duty throughout our inspection. However, from our observations it was not clear if there was adequate staff to meet people's needs or if staff were not effectively deployed.
Staff said, 'The training is very good.'
The registered manager and provider completed a range of regular checks on the quality and safety of the service.
Relatives told us there were usually some activities provided, including bingo, music and singing. ... There was an activity coordinator. However, ... There were no activities provided on the day of our visit.
No proper activities programme because the activities coordinator often covers kitchen duties, so there are no activities some days and the job is mostly routine personal care.
There was an activity coordinator. However, staff told us they regularly covered other roles so on those days there was limited activities. There were no activities provided on the day of our visit.
Staffing is adequate but deployment is poor at mealtimes, leaving staff stretched and lunch chaotic.
during lunch staff were disorganised and this meant people did not receive appropriate support with the meals. ... Staff told us, 'There are a lot of people who require assistance, so it is difficult at meal times.'
Staff do not get regular one-on-one check-ins with managers as supervisions are not up to date.
staff had not always received a formal supervision. The registered manager explained these were behind as the deputy had left.
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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