Last updated: 9 February 2026
"Strong management and a positive culture where staff feel listened to and safe, but reliance on agency workers and gaps in recruitment checks are drawbacks."
Staff said they felt comfortable raising any concerns with the leadership team and told us they felt confident that any safeguarding concerns would be addressed with immediate effect.
A support worker said, 'I feel I would be listened to if I made suggestions. Some staff recently suggested implementing theme nights and that's been started as a result.'
Agency staff had been used to ensure safe staffing levels had been maintained. The registered manager told us they always strived to use consistent agency staff.
Staff completed appropriate training and had their competencies assessed routinely to make sure their practice was safe.
The registered manager had the skills, knowledge and experience to perform their role and had a clear understanding of people's needs and the oversight of the service.
During our inspection people provided examples of the activities they had recently enjoyed with the support of staff. These activities included ice skating, cycling, swimming, trampolining and tennis.
Staffing is adequate but relies on agency workers to keep levels safe, and there was a gap in properly checking new staff's job histories and references.
Agency staff had been used to ensure safe staffing levels had been maintained. During our inspection we identified a shortfall within the recruitment process which limited the providers oversight and opportunity for staff recruitment histories and references to be adequately scrutinised.
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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