Working at Sweyne Court Care Home

There were systems in place to protect people from the risk of abuse... Staff knew how to report incidents and understood the importance of doing so. Learning from incidents was shared with staff to ensure any changes to practice had been communicated.

Staff liked working at the service and one staff member told us 'I really do love working here, it is like a family'. Staff said they were encouraged to put forward suggestions for making improvements and were empowered.

Staff received regular training which included e-learning and face to face training... such as dementia and pressure care. Staff had also been given 'In your shoes' dementia training... Staff were given opportunities to gain qualifications and develop their roles.

People, their relatives and staff told us they found the registered manager approachable and that there was an open door policy. The registered manager was actively involved in initiatives to improve the quality of care and the service had been recognised at a national awards ceremony for being the dementia team of the year in 2019.