Last updated: 10 February 2026
"Approachable leadership, stable staff team with good retention and family-like culture, although activities lack a dedicated coordinator and remain basic."
There were systems in place to protect people from the risk of abuse... Staff knew how to report incidents and understood the importance of doing so. Learning from incidents was shared with staff to ensure any changes to practice had been communicated.
Staff liked working at the service and one staff member told us 'I really do love working here, it is like a family'. Staff said they were encouraged to put forward suggestions for making improvements and were empowered.
The service had a good staff retention rate and lots of staff members had worked at the service for a long time. People told us they thought there was a good, stable staff team. There were enough staff available to meet people's needs.
Staff received regular training which included e-learning and face to face training... such as dementia and pressure care. Staff had also been given 'In your shoes' dementia training... Staff were given opportunities to gain qualifications and develop their roles.
People, their relatives and staff told us they found the registered manager approachable and that there was an open door policy. The registered manager was actively involved in initiatives to improve the quality of care and the service had been recognised at a national awards ceremony for being the dementia team of the year in 2019.
Staff planned activities based on what people liked. People had been asked for feedback about the activities and people had said that they enjoyed them. There was a resident of the day system... easter egg hunt where people's families were invited.
No dedicated activities coordinator or named specialist programmes, so the role involves mostly routine care with some basic staff-led events like egg hunts and animal visits.
Staff planned activities based on what people liked. People had been asked for feedback about the activities and people had said that they enjoyed them.
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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