Working at Swerford House

People were safe living at Swerford house; accidents and incidents were minimal, and staff worked to reduce the likelihood of issues re-occurring... comprehensive risk assessments... supported to take part in activities which were previously considered too high risk... Staff were able to evidence how they worked with STOMP to support people to reduce their medicines.

Staff told us, 'We are just caring, we are fun. It's a great place to work. It's safe for the guys. They are happy. We are a good team, a good service' and 'I can't express how good it is to work here.' Staff engagement survey... 100% of staff stating they were proud to work at the service.

One member of staff told us, 'We have lots of staff, it enables us to get people out.' Another staff member told us, '100% there is enough staff, I have never been in a place where we have enough staff to fulfil people's needs, this is brilliant.' A relative told us, 'It's never the case that they need agency staff'

Staff had training in subjects specific to their role, for example supporting people with autism and learning disabilities... using positive behaviour support (PBS). Staff received regular support from managers in the form of supervision... Staff told us the induction programme was thorough.

One staff member told us, 'I genuinely can honestly say (name) is the best manager ever. They are so approachable, so caring. You can tell they love the guys and wants the best for the guys. They come out and always step in. They're always there at the end of the phone to support you.'

Since our last inspection staff had worked with people to enhance their communication in innovative ways... people were communicating for the first time... People were supported to live meaningful lives, reaching and exceeding goals... for example, one person... going on holiday for the first time.