Working at Sway Place

Safety processes are unreliable because incidents aren't fully investigated or shared with staff, and key risk assessments like for choking are missing.

incident forms of adverse events had not always been completed, and improvement actions identified were marked as complete even though records did not reflect lessons had been learnt or communicated with staff at Sway Place

New staff recruitment has gaps with missing checks on files and required job training not always done or enforced.

The service’s recruitment process had not always been followed. 2 out of 3 files we looked at did not contain the correct information required... training requirements described in the job description had not always been achieved

Training doesn't fully prepare staff as many don't know who to report safeguarding concerns to outside the home.

92% of staff had completed mandatory safeguarding training, however staff told us they were unsure who to report concerns to externally and only identified concerns could be shared with the registered manager