Working at Swarthmore Housing Society Limited

Staff had regular opportunities to share their views on the way the service was run in team meetings and supervisions. In addition, staff told us the registered manager had an open-door policy and they could always speak with them at any time.

From our observations during our inspection we saw staff were able to spend time with people without rushing. Call bells were answered in good time... We concluded there were enough staff to ensure people's needs were met.

The service ensured staff received updates in their training, such as moving and handling and safeguarding and had received regular supervisions and appraisals.

The activities coordinator provided a varied programme of events and entertainment throughout the week. These included, quizzes, recitals, exercise classes, French lessons and productions such as children's shows. In addition, trips out were organised to local places of interest.