Working at Swanton House Care Centre
Dereham Road, Swanton Novers, NR24 2QT
Operated by Swanton Care & Community Limited
49 bedsNursing homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.8/10
Key Finding
"Good training and a positive culture with stable staff retention, but poor management oversight and safety shortfalls lead to inconsistent care."
Safety & Risk
3/10
✕
We have identified a breach of regulation in relation to safe care and treatment... Staff had not always escalated incidents of concern to managers or relevant external professionals.
Staff Culture
6/10
✓
Most staff felt management were open and visible around the service. Staff said they were able to speak up. Staff retention was good.
Staffing Levels
5/10
!
Whilst staffing levels were mostly maintained and staff retention was good the occasional short term and long-term sickness impacted on the service.
Training & Dev
6/10
✓
Staff received training in a wide range of subjects including learning disability, autism, mental health needs, suicide prevention and de-escalation.
Management
3/10
✕
We were concerned about management oversight of such a large service and discrepancies in care across the units which meant some people received poorer outcomes.
Programmes
5/10
!
Activity staff were employed to support care staff in providing suitable activities across the day and there was a social hub which was well attended.
Points to consider
Managers do not oversee the large site well, so care quality varies between units.
We were concerned about management oversight of such a large service and discrepancies in care across the units which meant some people received poorer outcomes.
Risk assessments and safeguarding records have gaps, so some dangers are not handled properly.
Risks to people’s safety and well-being were not always effectively assessed... The provider did not always ensure safeguarding procedures were followed.
Staff numbers are usually enough but sickness causes shortages on some shifts and units.
occasional short term and long-term sickness impacted on the service... some staff said they could be short staffed especially on Holly Court.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews