Working at Swan House

Training covers basics like safeguarding but skips yearly reviews and does moving people training only every three years instead of more often.

staff had not completed a yearly appraisal at the time of our inspection. We found the provider's policy required staff to complete moving and handling training on a three yearly basis, which was not in line with best practice guidance.

Just basic activities like bingo run by the coordinator, nothing special to mix up the daily routine.

supporting people to engage in activities such as bingo.

Enough staff most days but sickness sometimes leaves less time to really chat with residents.

Some staff indicated when the service operated at minimum staffing level, occasionally due to staff sickness, they had less time to meaningfully engage with people using the service.