Working at Swan House
Pooles Lane, Willenhall, WV12 5HJ
Operated by Absolute Healthcare Swan House Limited
61 bedsNursing homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Supportive management and improved staff morale, although unstructured activities and standard training are limitations."
Safety & Risk
7/10
✓
Staff gave examples of learning from incidents and how this was applied to prevent them from happening again. For example, changes had been made to a medicines stock ordering system.
Staff Culture
7/10
✓
One staff member told us, '100% the service has improved since the registered manager and deputy came here... morale has gone up and its lovely now.'
Staffing Levels
6/10
✓
The registered manger was staffing the home above the tools recommended levels at the time of the assessment. Staff felt there were enough staff on duty to support people safely.
Training & Dev
5/10
!
Staff confirmed they had regular training updates and were supported through regular supervisions and meetings with the management team.
Management
7/10
✓
Staff were complimentary about the change in management structure and said they felt able to speak to the registered manager and seek support.
Programmes
5/10
!
We saw people were engaged in a range of activities throughout the assessment. This included staff spending time with people reading and taking part in exercise activities.
Points to consider
No activities coordinator or structured programmes, just staff doing some reading, exercise and individual outings, so mostly routine personal care.
We saw people were engaged in a range of activities throughout the assessment. This included staff spending time with people reading and taking part in exercise activities.
Only standard training updates and supervisions, no specialist courses or funded qualifications.
Staff confirmed they had regular training updates and were supported through regular supervisions and meetings with the management team.
Staffing is adequate using a dependency tool but nothing special like long team stability or minimal agency use.
Staff felt there were enough staff on duty to support people safely.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews