Working at Swan Hill House Residential Home
6 Swan Hill, Shrewsbury, SY1 1NQ
Operated by Charles Daker
28 bedsResidential homes
Workplace Score
4.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.6/10
Key Finding
"Managers are approachable and activities are enjoyable, but unsafe medicines handling and lack of regular staff supervisions are major concerns."
Safety & Risk
3/10
✕
Systems were either not in place or robust enough to demonstrate people's medicines were safely managed. This placed people at risk of harm. This was a breach of regulation 12.
Staff Culture
6/10
✓
People and staff told us they found the registered manager and deputy manager approachable.
Staffing Levels
5/10
!
People expressed mixed views about staffing levels. One person said, 'I need help to have a shower but often there aren't enough staff on duty, and it can get pushed back a day or two.'
Training & Dev
4/10
!
Staff told us they had completed medication training and their competency was checked annually. However, due to concerns seen we were not assured that this training had been effective.
Management
4/10
!
Systems to monitor the competency of staff had not been effective in identifying or addressing areas for improvement. Staff told us they did not receive regular supervisions where they could discuss their role and performance.
Programmes
5/10
!
Per 2019 comprehensive inspection: 'We have physio exercises, tai-chi and singers come in to entertain us. I also like to get out in the garden'
Points to consider
Medication is not handled safely, with issues like unrecorded storage temperatures and no double checks on handwritten changes.
People's medicines were not fully protected from risks associated with the safe management and administration of their medicines.
No regular supervisions for staff, and weak audits mean problems like medication errors are not spotted in time.
Staff told us they did not receive regular supervisions where they could discuss their role and performance. Audits and checks had not identified the shortfalls found at this inspection.
Staffing is adequate but residents give mixed feedback, with some delays for help like showers.
One person said, 'I need help to have a shower but often there aren't enough staff on duty, and it can get pushed back a day or two.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews