Last updated: 9 February 2026
"Helpful new manager and enough staff allowing time with residents, but weak safety monitoring and quality checks missed issues like poor testing."
Service not always safe; staff COVID-19 testing monitoring ineffective, risk management not robust, fire plan incomplete (breach Reg 17, 2022).
Staff said culture improved with new manager; 'very helpful and approachable and fair, treat everyone equally'; confident concerns dealt with appropriately (2022).
There were enough staff on duty... staff: 'we have plenty of time to chat and spend time [with people], do activities'; staff unhurried and engaging (2022).
Staff received appropriate training to support people safely, including safeguarding and medicines competency checks (2022).
Staff and relatives spoke highly of the new registered manager and deputy as helpful, approachable and fair, but quality assurance checks failed to identify concerns like staff testing and cleaning issues (2022).
Per 2018: people accessed sensory room, cooking, trampoline, swings, gardening polytunnels, college, gym, community outings; 2022 staff do activities but relative noted 'may be bored at times'.
Risks from staff not doing COVID-19 tests properly were not managed well, as monitoring and risk assessments were weak.
Systems for monitoring of staff testing for Covid-19 were not always effective. Some staff were not electing to take part in testing... the management of the risks they could pose to people was not robust enough.
Managers' quality checks and audits missed problems like unclean garden areas and staff testing gaps.
The management had undertaken a range of quality checks and audit processes. However, these had failed to identify some issues raised during the inspection. For example... the garden area needed urgent cleaning... bin which did not have a lid.
Not many varied activities, one relative said their loved one gets bored at times so days can feel routine.
One relative told us their loved one had made slow progress and may be bored at times but felt that improvements had begun since the new registered manager had joined the service.
AI Generated
Last inspected: April 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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