Last updated: 10 February 2026
"No permanent manager, staffing shortages with missing recruitment checks, and big training gaps created an unsupported workplace."
The service was in breach of legal regulation in relation to risk management including medicines, the premises and environment, staffing, recruitment and safeguarding.
Staff told us they had limited breaks, with some staff telling inspectors they only had a 20-minute break throughout the whole day.
The provider did not make sure there were enough qualified, skilled and experienced staff.
There were significant gaps in staff training, and the provider told us they relied on training completed by staff at their previous employment.
There was a lack of effective leadership, with no registered manager in post.
A person’s relative said, “The activities are in a cupboard, I have never seen them used.”
No permanent manager in place, leaving the team without strong leadership.
no registered manager in post
Not enough staff on shifts, with recruitment checks missing for some workers.
There are not enough staff... no recruitment files held on the premises, so we could not be assured all staff had an up-to-date Disclosure and Barring Service (DBS) check
Big gaps in staff training and no supervisions since the new owners took over.
significant gaps in staff training... Staff had received no supervisions since the new provider had taken ownership in May 2025
AI Generated
Last inspected: July 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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