Working at Swallownest Nursing Home

People were safeguarded from abuse and avoidable harm... provider learned lessons when things had gone wrong... thorough investigations... lessons learned and embedded into practice.

Staff said the registered manager had brought a shared vision... teamwork had improved and staff were working well together... 'It’s a pleasure to come to work.'

The provider had processes... including training, supervision and appraisal. Core training was provided, related to staffs' roles, along with specific training related to the individual needs of people.

People, their relatives and staff told us the management team were supportive and approachable, and there was a positive culture within the home. Staff felt listened to with an open-door policy.

People told us there a variety of activities on offer, both on groups and on an individual basis... wellbeing coordinators... deliver a range of activities... hobbies and interests, learn new things and to get out and about.