Working at Swallowfields Care Centre
45 Alexandra Road, Epsom, KT17 4DB
Operated by Aims Care Limited
9 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.3/10
Key Finding
"Supportive managers and a happy, caring team create a safe and calm atmosphere, but training lacks career development and activities need a dedicated coordinator."
Safety & Risk
8/10
✓
People told us they felt safe living at Swallowfields Care Centre. People's medicines were managed safely and incidents were reviewed leading to reductions.
Staff Culture
8/10
✓
Staff said they were happy working at Swallowfields Care Centre. There was a calm and happy atmosphere within the home produced by the shared caring ethos amongst management and staff.
Staffing Levels
7/10
✓
There were enough staff throughout the service to meet people's needs. Staff told us that they felt they had enough time to spend with people.
Training & Dev
6/10
✓
Staff were up to date with their mandatory training and had completed training in areas relevant to people's individual needs such as autism, learning disabilities and safeguarding.
Management
8/10
✓
we have very supportive managers here. They are always out on the floor supporting us and getting involved with the residents.
Programmes
6/10
✓
People were supported and encouraged to access a range of activities of their choosing. People took part in sewing, singing, cinema, lunches out and other activities.
Points to consider
Staff get standard mandatory training plus some on autism and learning disabilities, but no funded qualifications or career development paths.
Staff were up to date with their mandatory training and had completed training in areas relevant to people's individual needs such as autism, learning disabilities and safeguarding.
Varied activities like sewing, outings and singing keep things interesting, but no dedicated coordinator or specialist therapeutic programmes.
People took part in sewing, singing, cinema, lunches out and other activities which they chose to do.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews