Working at Swallowdale

Effective safeguarding systems were in place. Medicines were safely received, stored, administered... Where errors were found during checks we saw they were investigated.

People spoke highly of the new manager. One staff member explained... 'I think he will be a fantastic manager, [Name of manager] is helpful and supportive.'

There were enough staff on shift to enable people to do the things they enjoyed. People received care and support in a timely way.

Staff undertook comprehensive training; regular supervision and appraisals were used to promote good learning and staff development.

People, relatives and staff were positive about the way the service was led and were asked what worked well and what changes they would like to see.