Last updated: 9 February 2026
"Strong leadership and comprehensive staff training, but limited activities programmes and gaps in risk assessments need improvement."
Effective safeguarding systems were in place. Medicines were safely received, stored, administered... Where errors were found during checks we saw they were investigated.
People spoke highly of the new manager. One staff member explained... 'I think he will be a fantastic manager, [Name of manager] is helpful and supportive.'
There were enough staff on shift to enable people to do the things they enjoyed. People received care and support in a timely way.
Staff undertook comprehensive training; regular supervision and appraisals were used to promote good learning and staff development.
People, relatives and staff were positive about the way the service was led and were asked what worked well and what changes they would like to see.
People told us they enjoyed a range of pursuits and had a weekly meeting to discuss leisure activities and menus.
No dedicated activities coordinator or specialist programmes, so the role is mostly routine care with basic leisure support.
People told us they enjoyed a range of pursuits and had a weekly meeting to discuss leisure activities and menus.
Risk assessments and emergency evacuation plans have some gaps that need review.
Risk assessments however did not always fully identify the hazards and the control measures required to keep people safe. Fire records were not sufficiently detailed...
Staffing is adequate and flexible but nothing special, with no details on retention or agency use.
There were enough staff on shift to enable people to do the things they enjoyed.
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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