Working at Sutton Veny House
Sutton Veny, Warminster, BA12 7BJ
Operated by Sutton Veny House Limited
28 bedsNursing homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.4/10
Key Finding
"Staff enjoy good teamwork and training with safe medicines management, but the manager's approachability and limited activities need improvement."
Safety & Risk
7/10
✓
Medicines were managed safely... Staff had training on medicines management and medicines records we reviewed had no gaps in recording. Risks to people's safety had been assessed and management plans were in place.
Staff Culture
6/10
✓
Staff told us they enjoyed working at the home and there was good teamwork and communication. Comments from staff included, "We have a good team... and we have good communication with each other"
Staffing Levels
5/10
!
Feedback from people, relatives and staff was that there was enough staff overall. However, there were times staff were busy... The registered manager told us, if there were gaps on the rota they would try to use agency staff.
Training & Dev
6/10
✓
Per 2022 comprehensive inspection: There was a positive approach to training and ongoing development. As a result of this, a varied programme of training had been implemented.
Management
4/10
!
Some staff were less positive about the approach of the registered manager and shared concerns with us. We have made 1 recommendation about listening to staff feedback.
Programmes
4/10
!
Per 2022 comprehensive inspection: We recommend the provider considers the social activity provision available to people in the home and within the local community.
Points to consider
Some staff say the manager is not approachable and plays favourites.
some staff told us the registered manager was not very approachable and favoured some staff. Comments included, "[Registered manager] is disrespectful of other staff"
Staffing is adequate but gets busy at times with sickness, and they use agency workers for gaps.
Staff told us there was enough staff but at times with short notice sickness it could be busy... if there were gaps on the rota they would try to use agency staff.
No dedicated activities coordinator or varied programme, just basic activities like crafts and gardening that do not always suit people.
Per 2022 comprehensive inspection: One person told us, "Sometimes I do go down and make things. I think it is so miserable down there though." We recommend the provider considers the social activity provision
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews