Working at Sutton Valence Care Home
Maidstone Road, Maidstone, ME17 3LW
Operated by Barchester Hellens Limited
60 bedsNursing homes
Workplace Score
7.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.7/10
Key Finding
"Supportive management and stable staffing create a happy team, but training and activities lack specialist programmes."
Safety & Risk
8/10
✓
Accidents and incidents... had been reported... and correctly recorded. ...if a person had fallen three or more times... a root cause analysis was completed... Actions were communicated to staff.
Staff Culture
8/10
✓
Staff told us they felt supported... One member of staff told us, '...I really like going to work and have even picked up more shifts because I enjoy it so much.'
Staffing Levels
9/10
✓
The registered manager informed us Sutton Valence Care Home has not required the assistance of an agency for staffing for over 10 years. Staff confirmed this, telling us, 'We like to cover and support each other.'
Training & Dev
6/10
✓
Staff completed a comprehensive training programme and had yearly refreshers in these. Training records... evidenced staff were up to date with their mandatory training.
Management
8/10
✓
Staff told us, '[Registered manager] is one of the best managers I have worked for. Even if they are busy doing emails or on the phone, they will stop what they are doing and listen.'
Programmes
6/10
✓
The activity teams were present... seven days a week and organised a wide range of things... puzzles, quizzes, painting... trips... to the local bluebells and wooded areas, garden centres.
Points to consider
Only standard mandatory training and Care Certificate induction, no specialist courses or funded qualifications.
Staff completed a comprehensive training programme and had yearly refreshers in these. Training records for staff were reviewed and they evidenced staff were up to date with their mandatory training.
Activities include trips, puzzles and quizzes with a dedicated team, but no specialist therapeutic programmes or innovations.
The activity teams were present in the home seven days a week and organised a wide range of things for people to do. ...puzzles, quizzes, painting etc... trips which had taken place to the local bluebells and wooded areas, garden centres.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews