Last updated: 9 February 2026
"A supportive new manager and good training make staff feel valued, although ongoing recruitment creates staffing challenges."
Staff had received training in how to recognise signs of abuse... Where accidents and incidents took place, appropriate actions were taken and reported on.
Staff felt supported and listened to. People told us the registered manager was supportive and approachable.
The service was fully staffed, but recruitment was ongoing. There was a dependency tool in place to assess staffing levels.
Staff told us they felt well supported and well trained... I told them I was interested in NVQ and they put me forward.
The new registered manager had a positive impact on the service, and this was reported by staff, service users and relatives. Staff felt supported and listened to.
The registered manager had introduced a new activities care programme offering people a variety of sensory experiences. The activities co-ordinator had embraced this programme.
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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