Working at Sutton Lodge
Priestsic Road, Sutton-in-ashfield, NG17 2AH
Operated by Ashmere Nottinghamshire Limited
42 bedsResidential homes
Workplace Score
4.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.6/10
Key Finding
"Staff feel confident to speak up with new managers fostering an open culture and good training, but staffing shortages and no activities are major drawbacks."
Safety & Risk
4/10
!
Medicines optimisation Score: 2. Processes did not always support safe medicine management. Topical medicines not stored in a locked area; labels not always legible.
Staff Culture
6/10
✓
Staff told us they had more confidence with freedom to speak up since two new managers have been in post.
Staffing Levels
3/10
✕
Staff told us there was not always enough staff. Staff comments included, "At least half of our residents require 2:1. The most difficult time is morning and bedtime because there are only 3 care staff... leaves the other 2 staff to do all the transfers... they have to wait."
Training & Dev
6/10
✓
We saw staff were suitably trained to complete their roles. Staff used their training to respond effectively to people’s needs.
Management
5/10
!
Management adopted an open culture where staff felt comfortable to raise any concerns. Staff felt there were now able to speak up since a management change had occurred.
Programmes
2/10
✕
No activities, engagement programmes, or creative approaches mentioned; report details only routine personal care, staffing for transfers, and medicines.
Points to consider
Not enough staff on some shifts so you are rushed off your feet, residents wait for help, and night agency workers do not know people well.
Staff member said, “There have been issues with night staffing and a lot of sickness and then the use of agency who do not know the residents. Everyone's rushed off their feet, but we do try ensuring everyone's needs are being met. Our job is hard because there is not enough staff and we're rushing.”
Handling medicines is not always safe with issues like unlocked storage, illegible labels, and missing guidance on doses.
We found topical medicines were not stored in a locked area... labels were not always legible. Peoples names and instructions were not visible. Some people required ‘as needed’ medicine and staff were not always provided with clear written guidance.
No activities or engagement mentioned so the role is just routine personal care tasks like washing, dressing, meals, and medication.
The report describes delivery of personal care needs, staffing for transfers and hoists, medication support, with no reference to activities coordinators, programmes, trips, or creative engagement.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews