Working at Sutton in the Elms
34 Sutton Lane, Leicester, LE9 6QF
Operated by Sutton in the Elms Limited
43 bedsNursing homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Staff feel supported by approachable managers with reliable staffing and good training, but activities lack specialist programmes and some medicines records had gaps."
Safety & Risk
7/10
✓
Per 2021: Good safeguarding, risk assessments, medicines mostly safe but minor record gaps promptly fixed; 2022: Full IPC assurances including PPE, testing, outbreak management.
Staff Culture
7/10
✓
Per 2021: Staff said managers were caring and approachable, '[Registered manager] is fantastic, I can go to her about anything... [Care manager] listens to us, cares about us'.
Staffing Levels
8/10
✓
Per 2021: The service was well-staffed, managers regularly reviewed numbers, did not use agency staff; 2022: measures to mitigate COVID-19 staff pressures.
Training & Dev
7/10
✓
Per 2021: Well-qualified training co-ordinator ensured comprehensive induction and wide range of training courses, staff satisfied and had opportunities for further development.
Management
7/10
✓
Per 2021 comprehensive inspection: People, relatives and staff spoke highly of the registered manager and care manager who they said listened to them and acted on their ideas and suggestions.
Programmes
6/10
✓
Per 2021: Activity co-ordinators provided impressive range of group and one-to-one activities, e.g. 'summer of love day', 'Snowdon Challenge', dancing, painting, gardening.
Points to consider
Activities are regular and varied with a dedicated coordinator, but no specialist programmes like Namaste care to make the role more creatively fulfilling.
People and relatives said the service's activity co-ordinators provided an impressive range of group and one-to-one activities and events. A relative told us, 'They had a summer of love day...' (2021)
Some medication records had gaps like missing signatures or exact times, even though managers fixed them straight away.
Most medicines records were in good order... A few had missing staff signatures... Some people were on 'time specific' medicines but medicines records didn't always state the exact time... managers promptly addressed (2021)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews