Last updated: 10 February 2026
"Staff feel supported by approachable managers with reliable staffing and good training, but activities lack specialist programmes and some medicines records had gaps."
Per 2021: Good safeguarding, risk assessments, medicines mostly safe but minor record gaps promptly fixed; 2022: Full IPC assurances including PPE, testing, outbreak management.
Per 2021: Staff said managers were caring and approachable, '[Registered manager] is fantastic, I can go to her about anything... [Care manager] listens to us, cares about us'.
Per 2021: The service was well-staffed, managers regularly reviewed numbers, did not use agency staff; 2022: measures to mitigate COVID-19 staff pressures.
Per 2021: Well-qualified training co-ordinator ensured comprehensive induction and wide range of training courses, staff satisfied and had opportunities for further development.
Per 2021 comprehensive inspection: People, relatives and staff spoke highly of the registered manager and care manager who they said listened to them and acted on their ideas and suggestions.
Per 2021: Activity co-ordinators provided impressive range of group and one-to-one activities, e.g. 'summer of love day', 'Snowdon Challenge', dancing, painting, gardening.
Activities are regular and varied with a dedicated coordinator, but no specialist programmes like Namaste care to make the role more creatively fulfilling.
People and relatives said the service's activity co-ordinators provided an impressive range of group and one-to-one activities and events. A relative told us, 'They had a summer of love day...' (2021)
Some medication records had gaps like missing signatures or exact times, even though managers fixed them straight away.
Most medicines records were in good order... A few had missing staff signatures... Some people were on 'time specific' medicines but medicines records didn't always state the exact time... managers promptly addressed (2021)
AI Generated
Last inspected: August 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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