Working at Sutton House

People were safe and protected from avoidable harm... Risks had been thoroughly assessed... Medicines systems were organised... systems in place to monitor and learn from incidents and accidents.

Staff were consistently positive about working at Sutton House. One member of staff commented, 'I am really proud of how we support people here. It's a great place for people to live and a great place for people to work.'

There were enough staff available to meet people's needs... People were supported by a consistent staff team. Staff were used from the provider's other local services to cover short notice absences when needed.

Records showed staff were provided with a wide range of training specific to people's needs... All new staff were provided with an effective induction period... Staff... received regular supervision.

People and relatives spoke very highly of the registered manager. People used words such as 'amazing,' 'brilliant' and exceptional' to describe her. The registered manager had an open-door policy and... regularly supported people in activities and outings.

People enjoyed activities such as bowling and shopping... supported to pursue education and employment opportunities. Five of the seven people... attended a local college... innovative approach to using technology. Most people... had their own electronic tablet.