Working at Sutton House
79 Sutton Road, Birmingham, B23 5XA
Operated by Pharos Care Limited
5 bedsResidential homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.1/10
Key Finding
"Staff receive good training and feel well supported, but serious safeguarding failures and the manager splitting time between homes undermine safety."
Safety & Risk
2/10
✕
When reviewing incident records, we saw 2 incidents where a person had hit out at another person living at the service, and a safeguarding concern had not been raised... An incident of restraint took place that was not part of a person's agreed behaviour support plan... The incident was not shared with the local authority.
Staff Culture
6/10
✓
Staff told us they felt well supported and could approach the registered manager for advice and support. A staff member told us, 'The manager and deputy are very supportive... Staff are really pulling together and this has really benefited all the people who live at Sutton House.'
Staffing Levels
5/10
!
There were enough staff to meet the needs of people, at the time of the inspection.
Training & Dev
7/10
✓
Staff had received training specific to the needs of the people they support. Training included the following; learning disability awareness, autism awareness, mental health, positive behaviour support and sexuality and relationships. Staff told us, 'The training is good. It is a mixture of face to face and on line.'
Management
4/10
!
The registered manager had responsibility for Sutton House and another registered service and split their time between both homes. The provider's quality assurance systems and processes were not always effective. This was a breach of regulation 17.
Programmes
6/10
✓
People enjoyed a wide range of activities including visiting local shops and leisure facilities, travelling on the bus and train to places of interest, attending college courses and visits to the seaside and holidays based on the needs and wishes of the individual.
Points to consider
Staff did not always spot or report safeguarding issues like fights between residents or improper restraint, putting people at risk.
we saw 2 incidents where a person had hit out at another person living at the service, and a safeguarding concern had not been raised... An incident of restraint took place that was not part of a person's agreed behaviour support plan. The incident was not shared with the local authority.
Manager splits time between two homes so oversight of risks, incidents, and safeguarding is not always strong.
The registered manager had responsibility for Sutton House and another registered service and split their time between both homes... Systems and processes in place for the oversight of safeguarding policy and procedures were not always effective.
Staffing is adequate but nothing special, with no details on long-term team stability or low agency use.
There were enough staff to meet the needs of people, at the time of the inspection... We have experienced some staffing changes during covid.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews