Working at Sutton Grange
Greaves Hall Lane, Southport, PR9 8BL
Operated by Barchester Healthcare Homes Limited
70 bedsNursing homes
Workplace Score
4.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.2/10
Key Finding
"Staff receive good training and feel valued in a supportive culture with engaging activities, but low staffing and medication errors hold it back."
Safety & Risk
2/10
✕
Medicines optimisation Score:1 'Staff did not always keep contemporaneous records of people’s medicines. We observed staff on 2 occasions signing the MAR prior to people having taken their medicines... people had not always received the correct dose'
Staff Culture
6/10
✓
Staff felt valued by managers and colleagues. A staff member told us, “It’s a lovely place to work, staff care about each other.” Staff spoke positively about the registered manager and confirmed they were supportive and approachable
Staffing Levels
2/10
✕
Safe and effective staffing Score:2 'The provider did not ensure there were appropriate staffing levels... A staff member said, “I don’t agree with the staffing levels... Staffing levels can massively impact people; longer wait times...”
Training & Dev
7/10
✓
Staff received training appropriate to their role and training was refreshed at the required intervals. The training matrix evidenced good levels of training, and staff confirmed they had access to additional courses or webinars
Management
3/10
✕
Governance, management and sustainability Score:1 'The provider had a variety of checks and audits in place to ensure governance and oversight, but these had not been effective at identifying and/or addressing concerns found during our inspection'
Programmes
6/10
✓
We observed a couple of very well attended group activities during our inspection including a dementia choir and quiz. A range of on-site activities were offered, and a member of the activities team was available
Points to consider
Not enough staff, so care workers are stretched, rushing, and can't always respond quickly to needs
Safe and effective staffing Score:2 'A staff member said, “...I don’t always have time to do my job well, welfare checks are strained.” People and relatives gave feedback about low staffing levels... “There’s not enough staff really, the staff are constantly rushing”
Medication errors and poor records mean medicines aren't always given safely or on time
Medicines optimisation Score:1 'We observed staff on 2 occasions signing the MAR prior to people having taken their medicines. We also found gaps in records... people had not always received the correct dose'
Poor oversight means problems like unsafe risks and staffing issues aren't spotted or fixed quickly
Governance, management and sustainability Score:1 'Governance and oversight systems had not been effective in identifying concerns found during our inspection, or ensuring these had been rectified in a timely manner'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews