Working at Sutton Court
Priestsic Road, Sutton-in-ashfield, NG17 2AH
Operated by Ashmere Nottinghamshire Limited
59 bedsResidential homes
Workplace Score
7.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.5/10
Key Finding
"Staff feel valued and supported with innovative activities and strong training, but adequate staffing lacks retention details and minor pharmacy guidance issues needed fixing."
Safety & Risk
7/10
✓
Medicines were generally safely managed. However, we identified some issues with the guidance the service was getting from their pharmacy... The management team took immediate steps... We did not identify any negative impact on people.
Staff Culture
8/10
✓
Staff felt respected and supported... Staff spoke about the support they got... One staff said, 'All the staff are very supportive. It's a very rewarding job.' A second staff member said, 'I feel incredibly proud to be part of the team'.
Staffing Levels
6/10
✓
There were enough staff to keep people safe. People, relatives, and staff felt there were enough staff available to meet people's needs. We also reviewed a sample of the provider's rotas, and established there were enough staff on each shift to meet people's needs.
Training & Dev
8/10
✓
Staff told us they had an induction when they started work, and regular supervision... opportunities to further your knowledge and career and I feel that [the provider] really invests in their staff. The provider and registered manager had recently audited staff training... and had taken action to address this.
Management
8/10
✓
Staff felt respected and supported by the registered manager and management team which supported a positive culture. Regular feedback was sought from people, relatives, and staff and used to develop the quality of care further.
Programmes
9/10
✓
Sutton Court's activities staff coordinated a variety of things... including local places... canal boat trips and a visit to the seaside... pets at Sutton Court (including chickens, cats, and rabbits)... on-site pub... featured in a video by the Equality and Human Rights Commission.
Points to consider
Staff numbers are enough to cover the shifts safely, but no details on low staff turnover or using few agency workers.
There were enough staff to keep people safe... We also reviewed a sample of the provider's rotas, and established there were enough staff on each shift to meet people's needs.
Minor issues with pharmacy guidance on some timed medications, though fixed right away with no harm done.
Medicines were generally safely managed. However, we identified some issues with the guidance the service was getting from their pharmacy regarding some specifically timed medicines. The management team took immediate steps to get this addressed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews