Working at Sutton Court Care Centre
486-488 Sutton Common Road, Sutton, SM3 9JL
Operated by Hydefall Limited
63 bedsNursing homes
Workplace Score
7.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.7/10
Key Finding
"Staff feel respected, supported and valued by visible management with a positive culture and innovative programmes, but staff retention is not a strength."
Safety & Risk
9/10
✓
People were kept safe from avoidable harm... Staff assessed risks to people's safety and developed management plans... review every 4 weeks but... update immediately. The service managed incidents affecting people's safety well.
Staff Culture
8/10
✓
Staff felt comfortable speaking openly with the management team. They felt listened to and supported in their roles. Comments from staff included, 'The management is good, and they are very supportive... I feel very supported.'
Staffing Levels
6/10
✓
There were sufficient numbers of staff to keep people safe, meet their needs and spend time engaging with them. This included providing people with one-to-one support when required.
Training & Dev
7/10
✓
A healthcare professional told us, 'The staff are well trained and supported to deliver safe and efficient care to the service users.' The registered manager had completed best practice training on supporting people with dementia called 'positive approach to care'.
Management
9/10
✓
The management team were visible in the service, approachable and took a genuine interest in what staff had to say. Staff felt respected, supported, and valued by senior staff which supported a positive and improvement-driven culture.
Programmes
8/10
✓
The management team encouraged and empowered staff to use technology to support people... virtual reality (VR) headsets to transport people back to the town where they grew up... Staff commented on how the use of this technology achieved positive outcomes. Per 2018 report: trained in Oomph and Namaste programmes.
Points to consider
Staff numbers are enough to keep people safe and meet needs, but nothing about low staff turnover or rarely using agency workers.
There were sufficient numbers of staff to keep people safe, meet their needs and spend time engaging with them.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Outstanding
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews