Working at Sutherlands Nursing Home

Staffing is sometimes short especially from sickness so shifts get stretched and people wait longer for help.

people and staff told us sickness could not always be covered and this meant people could have to wait longer for support... 'Sometimes there are not enough staff. Sometimes we have 5 or 6 but sometimes when its 4 it's not enough'

Training has big gaps like incomplete Care Certificate and no proof nurses can do key tasks safely.

only the e-learning element had been completed and there had been no knowledge checks... provider could not effectively evidence that nurses could safely meet people's nursing needs

Staff do not feel valued with no proper break room and unpaid training time off-shift.

no rest facilities for staff. Staff could only take their breaks in a small corridor area... did not get paid for their e-learning training they completed as part of their induction unless they were on shift