Working at Susan Hampshire House
103 Station Road, Yate, BS37 5AE
Operated by Freeways
16 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.3/10
Key Finding
"Strong management supporting staff and a cohesive positive culture, although basic activities and some agency use hold it back."
Safety & Risk
7/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.
Staff Culture
8/10
✓
Staff were positive about the changes that had taken place over the last 12 months, and felt the team were more cohesive with a strong management presence. A member of staff told us, 'Management go above and beyond to help out and take care of all of our residents'
Staffing Levels
7/10
✓
Staff confirmed there were enough staff working during the day and night to support people safely... significant reduction in the use of agency due to the ongoing recruitment to the service.
Training & Dev
7/10
✓
Staff had completed specific training to support people such as epilepsy and support with their rescue medication and supporting a person with their percutaneous endoscopic gastrostomy (PEG). A member of staff told us, 'We have had lots of on-site training as well, including lifesaving, fire safety, sepsis, moving and handling and PEG feed training.'
Management
8/10
✓
The registered manager had won an award for care manager of the year for the positive impact they had in managing and supporting staff and creating an open-door policy for people living in the service and the staff.
Programmes
6/10
✓
People were happy to talk about the activities they regularly took part in such as going for walks, shopping, spending time in the garden... gentle exercises... external musicians visiting. Some people were planning a holiday to Butlins... an activity co-ordinator... had been employed.
Points to consider
Activities are regular with a coordinator but mostly basic outings and exercises, no specialist therapeutic programmes or partnerships.
People were happy to talk about the activities they regularly took part in such as going for walks, shopping, spending time in the garden when it was warmer and the gentle exercises that took place in the home alongside external musicians visiting.
Some agency staff still used occasionally and cook position recently vacant, so not fully stable yet.
The registered manager told us they had employed a cook, but they had recently left, and this post was presently being advertised... Where agency staff were used these were staff that had worked in the service before.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews