Working at Susan Day Residential Home
Runnacleave Road, Ilfracombe, EX34 8AQ
Operated by The Trustees of Susan Day Old People's Home
33 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Supportive management and strong training, but staffing sometimes rushed and activities lack specialist programmes."
Safety & Risk
8/10
✓
All staff received training in safeguarding vulnerable adults from abuse... Risks to people's health and welfare were assessed and managed... Accidents were closely monitored... Medicines were handled safely.
Staff Culture
7/10
✓
Staff spoke positively about the changes and management. Comments included, 'You have to introduce change even if it is not most popular at the time. You have to be strong. It is having the balance.'
Staffing Levels
6/10
✓
Staff said staffing numbers had been increased in the last 12 months and this had helped them to provide more timely care... staff sometimes appearing rushed or taking longer than expected to provide assistance.
Training & Dev
8/10
✓
Staff were strongly encouraged to take national care qualifications. Two staff had achieved a level 5 diploma, eight level 3 and five level 2... A programme of supervision and appraisal was used to support staff.
Management
8/10
✓
One staff member said, 'The management are all lovely, and fair. Poor practice is addressed, but in a nice way. The (registered manager) really knows what she is doing.'
Programmes
6/10
✓
Meaningful activities were a major part of daily life at South Lodge. These included exercises for the body and mind, creativity and entertainment... Frequent 'Coffee Club' provided people with a social event... Visits from local schools... visits from animals, such as donkeys.
Points to consider
Staff numbers are adequate and have improved but staff sometimes feel rushed at busy times.
People and staff felt the staffing numbers kept people safe but comments included staff sometimes appearing rushed or taking longer than expected to provide assistance.
Activities are regular and varied like exercises, coffee mornings, school visits, and animal visits but no specialist programmes or innovative approaches.
Meaningful activities were a major part of daily life at South Lodge. These included exercises for the body and mind, creativity and entertainment. Frequent 'Coffee Club'... Visits from local schools... visits from animals, such as donkeys.
Recruitment checks are in place but the process is still under review to make it more robust.
The procedure for recruitment was under review so the robustness of the arrangements would be further increased.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews