Working at Surrey Oaks Nursing Home

Staff reported and recorded accidents, incidents and concerns. These were investigated in accordance with a clear incident management policy and procedure and appropriate action was taken to keep people safe and improve the service. Managers discussed lessons learnt in staff meetings.

Staff told us they felt listened to and were confident that their needs would be responded to positively. One care worker told us, “I really do feel listened to. If I had an issue, I know they would do what they could to help me.”

Staff told us they felt there were enough of them on shift to support people. One care worker told us “There are enough staff all the time. When there’s a hospital appointment or something, they make sure there are enough staff to do this.” We observed there appeared to be enough staff working during our assessment.

The provider ensured staff received ongoing support, supervision and development... The provider carried out quarterly supervisions and annual appraisals and there was an ongoing system of training in place. Staff told us they found the support useful.

Staff gave positive feedback about the registered manager and the management team. One care worker told us “The management is super- no complaints at all. The new manager is super. We are working as a team. He knows his job and everybody. His door is always open- you just walk in if you have any problems”.