Working at Surrey Hills
Brook Road, Godalming, GU8 5UA
Operated by Surrey Hills Dementia Care Centre Ltd
45 bedsNursing homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Staff praised the leadership and felt supported in a family-like team, but gaps in dementia training and basic activities need improvement."
Safety & Risk
7/10
✓
People received safe support with medicines; incidents reviewed and lessons learnt, e.g. falls leading to care plan adjustments.
Staff Culture
7/10
✓
Staff felt supported and listened to... 'We have very good teamwork... We lead as a family'; relatives noted staff seem happy.
Staffing Levels
6/10
✓
People and relatives told us there were enough staff... Staff told us there was enough of them... although at times it got very busy; familiar agency workers used.
Training & Dev
5/10
!
Staff completed basic dementia training but required further advanced training and guidance for complex needs; standard courses like moving and handling completed.
Management
8/10
✓
Staff were complimentary about the leadership: '[The registered manager] is a nice man with a big heart, very human'; relatives found him 'accessible' and visible.
Programmes
5/10
!
People supported with arts and crafts, baking, events, garden walks; provider planned further improvements and recruiting additional staff.
Points to consider
Only standard training with gaps in dementia skills for new staff, no specialist courses mentioned.
Staff required further support and guidance to be able to consistently and effectively support people with dementia when they became distressed... additional more advanced training in dementia.
Basic activities like arts, crafts and baking, no dedicated coordinator or innovative programmes.
We have just started baking as an activity... Staff organised different events and celebrations... provider planned further improvements around the activity and events offer.
Staffing is adequate but gets busy at times with some agency workers covering shifts.
Staff told us there was enough of them to support people safely, although at times it got very busy... we have agency workers but they have worked here many times before.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews