Working at Surrey Heights
Brook Road, Godalming, GU8 5UA
Operated by Surrey Heights Dementia Care Centre Ltd
46 bedsResidential homes
Workplace Score
3.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.6/10
Key Finding
"Staff enjoy a positive culture and tailored activities for residents, but medication errors, epilepsy training gaps and staffing shortages put people at risk."
Safety & Risk
1/10
✕
We found discrepancies in the sedative medication stock counts for two individuals, which did not align with their prescribed doses or MAR charts.
Staff Culture
6/10
✓
Staff told us they felt the service was a good place to work. One staff said, "It is a nice place to work; we get to know residents and enjoy this role."
Staffing Levels
4/10
!
A staff member told us, “We cover the people in rooms and [on] the floor, not quite enough staff”. Another staff member said, “We are struggling in the morning, quite busy at lunchtime. Sometimes we will struggle”.
Training & Dev
2/10
✕
At the time of our visit, only 6 out of 21 staff had completed Epilepsy training despite multiple residents having epilepsy, with some experiencing seizures within the past year.
Management
2/10
✕
The registered manager did not have effective oversight of all staff members training and competency assessments.
Programmes
6/10
✓
We observed activities in the service had been adapted to suit the needs of individual residents. The activities team told us examples about how people were supported with activities and events which mattered to them.
Points to consider
Medication mistakes like wrong doses and not reporting fights between residents put people at risk.
We found discrepancies in the sedative medication stock counts for two individuals, which did not align with their prescribed doses or MAR charts.
Big gaps in staff training for things like epilepsy and safe lifting mean not everyone is skilled enough.
At the time of our visit, only 6 out of 21 staff had completed Epilepsy training despite multiple residents having epilepsy.
Staff feel rushed at mealtimes and call bells take too long, so the workload is stretched.
The provider’s monthly call bell audit noted when staff were engaged in personal care, there were delayed responses and call bells were taking over 4 minutes to respond to.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2025
Requires improvement
Safe
✕
Inadequate
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews