Last updated: 10 February 2026
"Approachable managers and positive staff culture with engaging activities, but staffing shortages mean rushed care and slow call bell responses."
Some care plan gaps and MCA not always specific: 'care plans did not always specify how often people needed to be turned... turning charts sometimes contained gaps'
Staff felt able to approach managers who listened: 'we talk to managers if any issues. The managers are very open... They are amazing people to talk to'
Most staff and people said not enough staff: 'there were not enough staff at all times to ensure effective care delivery'; provider initially unable to evidence adequate levels
Staff received regular training, most mandatory up to date, but low food safety completion and 'staff were not consistently receiving quarterly supervisions'
New management team in post who had made significant changes quickly; staff said 'Managers are very open... [deputy manager] is very approachable'
Per 2023 comprehensive inspection: 'two activities coordinators' with 'timetable... exercise classes, games and a movie club'; regular events and garden
Staff and residents say there aren't enough carers on shift, so everyone feels rushed and call bells aren't always answered quickly.
most staff said that there were not enough staff at all times... 'Call bells are not always promptly answered if staff are busy'
Staff miss out on regular supervisions, and some basic training like food safety isn't fully up to date for everyone.
Supervision... records showed staff were not consistently receiving quarterly supervisions... completion of training was low in the area of food safety
Care plans have gaps, like unclear turning instructions for preventing skin sores, which makes delivering safe care harder.
their skin integrity care plans did not always specify how often people needed to be turned... turning charts sometimes contained gaps
AI Generated
Last inspected: June 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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