Working at Surbitonian Gardens at Poppy Court
Poppy Court, Surbiton, KT5 8FF
Operated by Anavo Care (Surbiton) Limited
80 bedsNursing homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.0/10
Key Finding
"Approachable managers and positive staff culture with engaging activities, but staffing shortages mean rushed care and slow call bell responses."
Safety & Risk
5/10
!
Some care plan gaps and MCA not always specific: 'care plans did not always specify how often people needed to be turned... turning charts sometimes contained gaps'
Staff Culture
6/10
✓
Staff felt able to approach managers who listened: 'we talk to managers if any issues. The managers are very open... They are amazing people to talk to'
Staffing Levels
3/10
✕
Most staff and people said not enough staff: 'there were not enough staff at all times to ensure effective care delivery'; provider initially unable to evidence adequate levels
Training & Dev
5/10
!
Staff received regular training, most mandatory up to date, but low food safety completion and 'staff were not consistently receiving quarterly supervisions'
Management
6/10
✓
New management team in post who had made significant changes quickly; staff said 'Managers are very open... [deputy manager] is very approachable'
Programmes
6/10
✓
Per 2023 comprehensive inspection: 'two activities coordinators' with 'timetable... exercise classes, games and a movie club'; regular events and garden
Points to consider
Staff and residents say there aren't enough carers on shift, so everyone feels rushed and call bells aren't always answered quickly.
most staff said that there were not enough staff at all times... 'Call bells are not always promptly answered if staff are busy'
Staff miss out on regular supervisions, and some basic training like food safety isn't fully up to date for everyone.
Supervision... records showed staff were not consistently receiving quarterly supervisions... completion of training was low in the area of food safety
Care plans have gaps, like unclear turning instructions for preventing skin sores, which makes delivering safe care harder.
their skin integrity care plans did not always specify how often people needed to be turned... turning charts sometimes contained gaps
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews