Working at Surbiton Care Home
11-15 Park Road, Surbiton, KT5 8QA
Operated by Surbiton Care Centre Ltd
26 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Supportive management and positive culture where staff feel valued and safe, although staffing lacks strong retention and training is standard."
Safety & Risk
7/10
✓
People were protected and kept safe. Managers investigated incidents thoroughly. Staff understood and managed risks. Medicines managed well with accurate records.
Staff Culture
7/10
✓
The provider had a proactive and positive culture of safety... Staff felt well supported in their job. Freedom to speak up: staff felt they could speak up and their voice would be heard.
Staffing Levels
5/10
!
Safe and effective staffing: The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
Training & Dev
6/10
✓
Managers made sure staff received training and regular appraisals to maintain high-quality care.
Management
7/10
✓
People told us the registered manager was approachable, commenting, “[Name of the registered manager] is excellent... easy to speak with.” Staff felt well supported: “I have all the support I need from the manager... The management is supportive.”
Programmes
6/10
✓
Per 2018 comprehensive inspection: full-time activities coordinator provided weekly timetable including gentle exercise, yoga, painting, quizzes, music, outings to theatres and garden centres using home minivan.
Points to consider
Staffing is adequate to keep things safe but no details on low agency use or long-term staff staying put.
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
Only standard training and appraisals with no specialist courses or funded qualifications mentioned.
Managers made sure staff received training and regular appraisals to maintain high-quality care.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews