Working at Support for Living Limited - 37 Barlby Road

Medicines storage and records had gaps like unlocked cupboard and missing logs, and bathrooms lacked soap for handwashing.

Medicines were not stored safely in line with best practice as the door to the medicines cupboard was not routinely locked. We found 1 medicines administration record (MAR) was missing... We found service did not have soap or hand towels in 2 toilets.

Management missed key problems like safety lapses because checks were not thorough enough.

Quality assurance processes were not always effectively used in identifying shortfalls in the delivery of care including those we identified during the assessment... Their audits had not picked up that the medicines cupboard was not routinely locked.

Team has unresolved issues that half the staff say affect how well they work together.

numerous staff members that there were unresolved issues within the team. They believed this impacted on the effectiveness of the team... half of the staff we spoke with reported a concern regarding the team they felt had not been fully addressed.