Working at Sunrise Nursing Home
10 Cobbold Road, Felixstowe, IP11 7HQ
Operated by South Coast Care Homes Limited
30 bedsNursing homes
Workplace Score
4.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.0/10
Key Finding
"A supportive culture where staff feel valued by an approachable manager, but no registered manager, staffing pressures at lunchtimes and basic activities hold it back."
Safety & Risk
4/10
!
Risks in the environment such as those from hot water had not all been identified; staff were not always fully completing monitoring records such as repositioning charts.
Staff Culture
6/10
✓
Staff told us they felt supported by the management team and that the manager was supportive and approachable; 'The manager always listens and tries [their] best.'
Staffing Levels
4/10
!
People were supported by consistent staff but the numbers of and the deployment of staff were in need of further review; staff were very busy at lunchtime... small amount of agency staff, but... vacancy for a nurse.
Training & Dev
4/10
!
Staff had undertaken e-learning on safeguarding and the manager told us they were accessing additional face to face training; staff confirmed they had completed training in infection control.
Management
2/10
✕
There was no registered manager, the existing manager had been in post for some time but had not yet submitted a complete application to register with the CQC.
Programmes
3/10
✕
People had choice and opportunities were provided to pursue interests and engage in social activities; '[Family member] enjoys the activities that are put on'.
Points to consider
No permanent manager registered, and acting manager splitting time with another home leads to oversight gaps.
There was no registered manager... The manager was also on an interim basis managing another of the provider's services alongside their existing role.
Staff get busy and stretched at lunchtimes and evenings, with some agency workers and a nurse vacancy.
Staff were very busy at lunchtime, which meant some people had to wait for assistance. Staffing levels were lower in the afternoon... small amount of agency staff... vacancy for a nurse.
Only basic activities mentioned with no coordinator or special programmes to vary the work beyond routine care.
People had choice and opportunities were provided to pursue interests and engage in social activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews