Working at Sunnywell

Staff training has big gaps like only 10 out of 40 having first aid and no up-to-date training records so skills can't be trusted.

records showed only 10 out of 40 staff had completed first aid training. The provider's training matrix was not up to date, nor reflective of staff's current training and expired training.

Medication stock counts are often wrong and records incomplete so people might get too much or too little medicine.

We found several examples of where the stock count of medicines was incorrect meaning people may have been given more or not enough of their prescribed medicines.

Managers' audits and checks missed safety issues like dirty areas and medicine problems so oversight is weak.

Systems and processes that monitored quality and safety required improvement. For example, the audits and checks that monitored medicines management, health and safety, infection control and records had not identified the shortfalls we identified during this inspection.